At The Social Hub, we strive to offer flexibility and transparency in all our bookings. Our refund policies are structured to ensure fairness while maintaining the high standards of service we promise to every guest.
1. Standard Room Bookings:
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Free Cancellation: Up to 48 hours before check-in time – full refund.
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Late Cancellation (within 48 hours): 1 night’s charge will be deducted.
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No Show: No refund will be issued.
2. Non-Refundable Bookings:
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For bookings marked as Non-Refundable, no refund will be processed under any circumstance, including cancellations or no-shows.
3. Early Check-Out:
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If guests check out before the confirmed departure date, a charge equivalent to one additional night will apply. Remaining nights may be refunded based on booking type and notice period.
4. Group Bookings (3 rooms or more):
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Free cancellation up to 7 days before check-in.
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50% refund for cancellations made between 7 days and 3 days.
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No refund for cancellations within 72 hours of check-in.
5. Special Promotional Offers:
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Bookings under offers/discounts are subject to individual terms mentioned at the time of booking. Most promotional bookings are non-refundable.
6. Refund Process:
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Approved refunds will be Refund within 7–10 working days to the original payment method.
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Any service charges or transaction fees may be non-refundable, depending on the payment gateway used.
Conclusion:
The Social Hub is committed to providing a seamless and flexible experience for all our guests. We understand that travel plans may change, which is why we have outlined clear refund terms. Please review the booking conditions carefully before confirming your stay. For any assistance or clarification, feel free to reach out to our support team.